Frequently asked questions

How do residents sign in?

Residents can sign in using their home or unit details and registered phone number. They do not need to remember a complicated password.

What is the difference between Starter and Standard?

Starter is designed for estates with up to 100 residents and covers payments, residents and basic reports. Standard supports unlimited residents and adds security, visitor management, SMS notifications, maintenance, facilities and other advanced features.

Can we charge different amounts for different homes or zones?

Yes. You can create a charge for the whole estate, a zone or phase, or a specific home or resident.

How do residents make payments?

Residents can pay through card, bank transfer or USSD. Once payment is confirmed, their account is updated automatically.

Do residents get a receipt after payment?

Yes. A payment receipt is sent automatically after a successful payment. Starter includes email receipts, while Standard also supports SMS notifications.

What happens when a resident does not pay on time?

The system keeps track of outstanding payments and can send automatic reminders. Standard also provides defaulter alerts to help the estate follow up.

Can the estate see who has paid?

Yes. Estate managers can quickly see paid and unpaid charges, payment history and each resident's outstanding balance.

Can we generate financial reports?

Yes. You can view estate payment information and generate reports. Reports can also be downloaded as PDF or Excel files.

Can we move our existing resident list into the system?

Yes. You can upload an existing resident list from an Excel or CSV file instead of entering everyone manually.

How does gate access work?

Residents and approved visitors can use digital passes or QR codes at the gate. Security can check the pass before allowing entry and record when people enter or leave.

Can residents approve their visitors before they arrive?

Yes. Residents can create a visitor pass before their guest arrives. Security can check the pass at the gate and keep a record of the visit.

Can security record incidents at the gate?

Yes. Security staff can record important incidents, entries and exits so estate managers can review what happened when needed.

Can the estate restrict someone from entering?

Yes. Standard allows the estate to block or restrict access for people who are not allowed to enter.

Can residents report maintenance problems?

Yes. Residents can report problems such as damaged lights, water issues or other repairs. Estate staff can then track each request until it is resolved.

Can residents book estate facilities?

Yes. Standard allows residents to check available facilities and make bookings through the platform.

Can residents notify the estate when moving in or out?

Yes. Residents can submit moving requests, making it easier for the estate to keep track of move-ins and move-outs.

Can we keep estate documents in the system?

Yes. Standard allows the estate to store and share important documents and records in one place.

Are payment charges included in the monthly plan?

The monthly subscription and payment transaction charges are separate. Payment charges depend on the payment provider and how your estate chooses to handle them.

Is our estate's information safe?

Yes. Estate information is protected, and payments are handled through secure payment providers. Access to estate records is limited to authorised users.

Do we need to install an app?

No. The platform works in a web browser on phones, tablets and computers. There is nothing to download.

Can different people have different levels of access?

Yes. Residents, estate managers and security staff can have access to the parts of the system they need.

How quickly can we set up our estate?

Setup is simple. You can add your estate details, upload your resident list and start creating charges. Our support team can also help you get started.

Can we change from Starter to Standard later?

Yes. You can upgrade as your estate grows or when you need additional features.

How are plans billed?

Plans are billed monthly. Contact us if you would like an annual plan or a custom arrangement for your estate.