How to use GateConet

Step-by-step

1. 1 Choose the login page for your role: administrator, resident, or security personnel.
2. 2 Administrators sign in with their authorised email and password.
3. 3 Residents sign in with their residence number and registered phone number.
4. 4 Security personnel sign in with the credentials issued by the estate administrator.
5. 5 On a new device, follow the security-key verification prompt before entering the dashboard.
6. 6 Use the logout option when you finish on a shared or gatehouse device.

Step-by-step

1. 1 Open Security Personnel from the administrator dashboard.
2. 2 Select Add Guard and enter the guard’s name, email, phone, badge number, shift, gate post, and password.
3. 3 Review the details carefully because the email and badge number identify the guard account.
4. 4 Open a guard record to review profile details and account status.
5. 5 Deactivate an account when a guard should no longer access the portal, and reactivate it only when authorised.
6. 6 Tell the guard how to reach the security login page without sharing administrator credentials.

Step-by-step

1. 1 Sign in with the residence number and phone number provided by the estate.
2. 2 Open pending charges and review the charge name, billing period, and amount due.
3. 3 Select the charge or charges to pay and continue to secure checkout.
4. 4 Complete payment through the payment method enabled for the estate.
5. 5 Open payment history or the receipt screen to confirm the transaction and download the receipt.

Step-by-step

1. 1 Sign in and open Visitor Passes from the resident dashboard.
2. 2 Select Create New and enter the visitor’s name, phone number, purpose, and expected date.
3. 3 Review the details and submit the pass.
4. 4 Share the generated code or QR pass with your visitor through a safe channel.
5. 5 Cancel the pass if plans change, or check its status after the visit.

Step-by-step

1. 1 Sign in with the security account assigned to your gate post and shift.
2. 2 Use the scan or verification screen to check a resident access code, visitor pass, or QR code.
3. 3 Confirm the person, residence, visitor purpose, vehicle details, and pass status before allowing entry.
4. 4 Record the entry or exit in the security log, including any relevant notes.
5. 5 Use visitor history, blacklist, and incident screens when follow-up or escalation is required.

Step-by-step

1. 1 Open Maintenance from the resident dashboard and start a new request.
2. 2 Choose the issue category and describe what is wrong, where it is, and when it started.
3. 3 Attach a photo when it will help the estate team understand the problem.
4. 4 Submit the request and use the maintenance list to check its status and updates.
5. 5 Reply with additional information if the estate team requests clarification.

Step-by-step

1. 1 Open Facilities and review available spaces, rules, fees, and booking requirements.
2. 2 Choose a facility, date, and available time slot.
3. 3 Enter the booking details and review any payment or approval requirement.
4. 4 Submit the booking and complete payment when required.
5. 5 Return to Facility Bookings to view the status, upcoming date, or cancellation options.

Step-by-step

1. 1 Open Moving from the resident dashboard and choose move-in or move-out.
2. 2 Provide the planned date, time, contact details, and any vehicle or mover information requested.
3. 3 Submit the notice early enough for the estate team to review it.
4. 4 Check the moving record for approval, comments, or updated instructions.
5. 5 Keep the confirmation available for security on the moving day.

Step-by-step

1. 1 Open the administrator dashboard to review collection totals, outstanding balances, and recent activity.
2. 2 Use Finance to review income, expenses, payment records, and resident statements.
3. 3 Open reports for collections, maintenance, facilities, moving activity, and security operations.
4. 4 Filter by date, zone, residence, or status where available, then export or download the required record.
5. 5 Use the findings to follow up with residents, assign work, publish notices, and keep the estate record current.

Step-by-step

1. 1 Open Notices to publish an estate-wide announcement, event update, payment reminder, or security instruction.
2. 2 Use Messages for conversations that need a reply or follow-up.
3. 3 Choose the correct audience and write a clear subject and message before publishing.
4. 4 Review recent notices and message activity to confirm the information reached the intended audience.
5. 5 Avoid sending sensitive credentials or payment-card information through messages.

Step-by-step

1. 1 Administrators open Documents and choose Upload Document.
2. 2 Add a clear title, category, description, and file, then decide whether residents can access it.
3. 3 Include a short summary so readers understand the document before downloading it.
4. 4 Residents open their Documents area to view files shared with them.
5. 5 Remove outdated or incorrect files only when authorised, keeping the current version easy to identify.

Step-by-step

1. 1 Open Maintenance or Maintenance Reports to review new and active requests.
2. 2 Open a request to understand the location, description, attachments, and resident details.
3. 3 Update the status and add progress notes so the resident and operations team know what is happening.
4. 4 Assign or coordinate the work according to the estate’s internal process.
5. 5 Close the request only after the work is confirmed and the final update is recorded.

Step-by-step

1. 1 Open Facilities to add or update a community facility, its description, rules, availability, and fees.
2. 2 Review Facilities Bookings to see upcoming requests and their approval or payment status.
3. 3 Open a booking when you need to confirm details, respond to a resident, or resolve a conflict.
4. 4 Use facility reports to understand usage and revenue over the selected period.
5. 5 Keep booking rules and cancellation instructions visible to residents.

Step-by-step

1. 1 Use Log Entry and Log Exit to record vehicle or person movement at the gate.
2. 2 Use Log Incident for suspicious activity, access disputes, emergencies, or other events requiring follow-up.
3. 3 Add accurate notes, residence details, vehicle information, and supporting context.
4. 4 Review Security Log and Visitor History when investigating an earlier event.
5. 5 Use blacklist and defaulter views only according to the estate’s approved access policy.

Step-by-step

1. 1 Open Marketplace and browse available products or services.
2. 2 Open a listing to review the provider, description, price, contact details, and any available images.
3. 3 Use the provided contact or message option to ask questions before agreeing to a transaction.
4. 4 Residents who create listings should provide accurate details and remove listings that are no longer available.
5. 5 Follow estate rules and report suspicious, prohibited, or misleading listings to the administrator.

Quick help by role

Step-by-step

1. 1 Start with the guide that matches your role: administrator, resident, security, finance, or operations.
2. 2 Use the relevant workflow section above for detailed steps and the expected outcome.
3. 3 Check your estate notices and messages for local rules, maintenance contacts, booking requirements, and gate procedures.
4. 4 Contact the estate administrator first for estate policy, access, payment, or approval questions.
5. 5 Contact GateConet support for platform errors, account issues, or technical problems that the estate team cannot resolve.